Refund & Return Policy

Returns & Refunds

We want you to be completely satisfied with your purchase from Our Stability.

To be eligible for a refund, return, or exchange, please contact us within 90 days of receiving your order by emailing support@ourstability.com.

Once we receive and inspect the returned item, we will process your request. If a replacement product is available, we will send it to you at no additional cost. If a replacement is not available, we will issue a refund for the full purchase price of the item.

Lost or Stolen Packages

Our Stability is not responsible for lost or stolen packages that have been confirmed as delivered to the shipping address provided during checkout.

If you believe your package is missing, we will gladly provide you with the delivery confirmation, tracking number, shipping carrier information, and delivery date so you can file a claim directly with the shipping carrier.

Exchanges

We replace items that arrive damaged, defective, or incorrect. However, we understand that situations vary.

If you would like to request an exchange, please contact us at support@ourstability.com, and our support team will be happy to assist you.

Return Shipping

Before returning any item, please contact support@ourstability.com for return instructions.

Please note:

• Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect.

• Original shipping charges, expedited shipping fees, and gratuities are non-refundable.

Shipping Delays

While we work with trusted shipping partners, occasional delays may occur due to high shipping volumes, customs processing, weather conditions, or other circumstances beyond our control.

If your order has been significantly delayed and you have not received it within the estimated delivery timeframe, please contact us at support@ourstability.com. We will investigate the shipment and work with you to find the best possible solution.